Last updated: 12 January 2026
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellation Policy
- Cancellations will only be considered if the request is made within 1 day of placing the order.
- However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.
- In such an event, you may choose to reject the product at the doorstep.
- Karnataka Industrial New Zone LLP does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
Damaged or Defective Items
- In case of receipt of damaged or defective items, please report to our customer service team immediately.
- The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end.
- This should be reported within 1 day of receipt of products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product.
- The customer service team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
Refund Processing
In case of any refunds approved by Karnataka Industrial New Zone LLP, it will take 7 days for the refund to be processed to you. The refund will be credited to the original payment method used during the transaction.
How to Request Cancellation or Refund
- Log in to your account on the Platform
- Go to "My Orders" section
- Select the order you wish to cancel or request refund for
- Click on "Cancel Order" or "Request Refund" button
- Provide the reason for cancellation/refund
- Submit your request
- Alternatively, you may contact our customer service team using the contact information provided on the Platform
Contact Us
For any queries or concerns regarding refunds and cancellations, please contact our customer service team using the contact information provided on this website.